For Parents


The problems of today’s youth are vast and complicated. From their inner selves to family and outside influences, young people have more challenges than ever before. They face confusion and uncertainty and need to be able to communicate their thoughts and concerns. The consequences when youth don’t get the help they need can be tragic. Parents and families often give up when they don’t know what to do or where to go.

TeenSpace211 is designed for teens, but we understand parents, caregivers, and professionals working with teens are faced with their own set of challenges. TeenSpace211 also provides adults with support, information, and resources. We encourage adults to explore the information on the site and use it as an ice-breaker to begin a conversation with the teen in your life.


Parent Options for Ungovernable Children

Is your child skipping school, running away, sneaking out and breaking all the rules?

Then Read this Booklet!


Behavioral and Mental Health INFOLine

211 offers a wealth of information about resources for you and your family.

In addition to youth services, you may be interested in our 24-hour Behavioral Health INFOLine. The INFOLine provides free, confidential emotional support, crisis intervention, and information and referrals to child and adolescent mental health services, substance abuse prevention and treatment programs, and other behavioral health services. The INFOLine serves as the first step to helping parents and professionals navigate the complex system of care and accessing the services their children need.

Youth and parents of youth who are experiencing emotional or behavioral difficulties should call the INFOLine at 2-1-1 or 954-537-0211for help for many different issues, such as:

  • feeling anxious or sad
  • disruptive behaviors
  • eating disorders
  • alcohol or drug use
  • feelings of depression or suicide

All specialists are trained to handle crisis and suicide calls.


Special Needs Hotline

The 2-1-1 Hotline for Children with Special Needs is Broward’s single-source for information and referrals for children birth to 22 years of age with a developmental and/or physical disability. This specialized hotline focuses on helping parents, grandparents, caregivers, agencies, teachers, coaches, therapists, nurses and doctors who serve the needs of children with disabilities find support, answers and hope.

Highly skilled and specially trained counselors who are knowledgeable about special needs issues and services listen to the concerns of callers, provide them with information about services and present referrals to the most appropriate community resources available to best meet the unique needs of each child.

Parents and caregivers of children with special needs can now easily and effectively navigate the complex maze of available social services designed to help in the care of their children with special needs. One simple phone call can provide answers to questions such as:

  • I think my child may be having hearing problems. Where can I get testing?
  • How can I learn more about my child’s disability?
  • Where can I find a dentist or physician who serves children with special needs?
  • Who can help me to understand what services my child is entitled to in school?
  • Is there a support group that I can reach out to for my child’s disability?


The Special Needs Counselor is available Monday-Friday 8:30am – 4:30pm by calling 2-1-1 or 954-537-0211. On-going support and information is available through our Special Needs website. Visit .


Still can’t find it? You may want to visit the 211 homepage for an overview of the services we provide, search our extensive database, or call to talk to a counselor. 2-1-1 is always here to listen to your concerns as well. Call 2-1-1 or 954-537-0211.